Employment Hero Implementation & Support, by Certified Specialists

Get your payroll and HR systems implemented correctly from day one.
Payd Co is a Certified Partner of Employment hero – manage the full deployment of Employment Hero & HR Products— from system design and data migration through to training and ongoing support.

Book an Implementation Consultation

Speak to a Payroll Specialist

Certified Employment Hero Partner

Australian Payroll Specialists

Implementation and Migration Experts

SME Payroll Experts

Why Implementation Matters

Most payroll and HR software failures aren’t due to the software itself—they result from poor implementation and a lack of ongoing system reviews.

Businesses often struggle with:

Incorrect award interpretation
Payroll system configuration errors
Poor data migration
Lack of staff training
Broken integrations with accounting systems
Compliance risks under Fair Work and the ATO
Under-utilisation of features (lack of ongoing system review)

Maximise your return on investment by teaming up with Employment Hero experts!

What We Do

Employment Hero Implementation Specialists

Payd Co are Employment Hero implementation specialists, helping small and medium businesses successfully deploy Employment Hero Payroll and HR with confidence. We can implement and support any piece of the Employment & Payroll Lifecyle.

Our team manages the entire implementation process including:

Payroll system design
HR module configuration
Data migration
Award interpretation setup
Workflow automation
Training and onboarding
Go-live & Ongoing support

Our goal is simple:

Ensure your payroll and HR system works perfectly from day one, AND continue to review and utilise ALL/NEW features, maximising ROI!

Get Employment Hero Through Payd Co

The same platform, at exclusive Certified Partner wholesale rates.

Payd Co is a Certified Employment Hero Partner, so we can provision the platform for you directly rather than send you off to buy it yourself. The same software, configured for your awards by the people who will support it, often at a similar or lower overall cost than going direct.

The Same Platform

Full Employment Hero, exactly as you would get it buying direct.

Wholesale Partner Rates

Exclusive Certified Partner wholesale rates on the licence itself.

One Team, Not Two

Licence, implementation and ongoing support from the same people.

We Know Your Award

Genuine award depth, not a logo row.

Award interpretation is where most Employment Hero payroll setups quietly go wrong. These are the award families we work in most deeply.

Hospitality (HIGA)

Split shifts, penalty rates, casual loading and the rules that shift with the roster.

Social & Community Services (SCHADS)

Broken shifts, sleepovers, on-call and client travel, configured line by line.

Construction

Site allowances, RDO accrual, travel and tool allowances, and the overtime that follows them.

Manufacturing

Shift loadings, rotating rosters, overtime thresholds and allowances flagged correctly for OTE super.

Our Implementation Process

We design the optimal Employment Hero setup for your business.

A flexible, structured approach that ensures not just core features are used, but the full suite is leveraged where relevant.

Whether the scope is large (full implementation) or small (new feature rollout), we follow the same method:

1

Discovery & Solution

Design  We analyse your workforce structure, payroll and HR requirements and priorities, to design the optimal Employment Hero setup.

2

System Configuration & Build 

We configure the system to align with your business needs and Australian compliance requirements.

3

Data Migration 

We securely migrate your existing payroll and HR data into the new system.

4

Parallel Pay Runs & Testing 

We run parallel testing to ensure payroll and HR data workflows and outputs match expectations.

5

Training & Go-Live 

We deliver structured training so employees, managers, and stakeholders are confident using the platform before launch.

6

Go-Live Support 

We provide hands-on support during launch to ensure payroll success, HR workflow adoption, and smooth system performance.

Ongoing Support

Implementation is only the beginning. As a certified partner we are able to layer in our services/support structures in and around the Employment Hero – Employee Operating System (EH EOS).

Support is available hourly or bundled, and you can compare the options on our pricing plans.

Payd Co provides ongoing support including:

Basic Support

Per hour (or bunded for discounts) – For basic support and/or administrative services such basic troubleshooting and support, building out system templates etc.

Consultant Support

Per hour (or bunded for discounts) – For consultative level support/services, such as feature usage and reviews, planning, implementation and deployments.

Managed Payroll

We’d act as your payroll team, managing the payroll, super, end of financial year and more!

Why Businesses Choose Payd Co

Australian Payroll Experts

We specialise in Australian payroll compliance.

Employment Hero Specialists

Certified implementation partner.

Implementation Experience

Across many industries, from hospitality to construction.

Compliance First Approach

We prioritise award interpretation and Fair Work compliance.

Australian Based Support

Local payroll experts available when you need them.

Industries We Work With

Hospitality

Retail

Healthcare

Professional Services

Franchises

Construction

Childcare

Manufacturing

Inherited a Setup That Is Not Right?

We fix Employment Hero configurations that were rushed the first time.

A large part of our work is rescue: a setup built in a hurry, the person who built it moves on, and the errors surface at the next pay run. We audit the configuration, correct it, and prove the fix against a parallel pay run before it reaches your employees.

Award Rules That Were Never Right

Or that were correct at go-live and have not been touched since.

The OTE Super Trap

An allowance flagged incorrectly, so superannuation calculates on the wrong base.

Balances That Do Not Reconcile

Usually leave accruals carried across in a migration without their history.

STP Lodgements Failing

Where the ATO error code points at a configuration problem nobody has decoded.

Payd Co payroll consultant speaking with a client on a headset

A Dedicated Human, Not a Ticket Queue

One named consultant who knows your setup.

Work with Payd Co and you get a named consultant, reachable by phone, email or video. Not a queue, and not a different person each time you ask.

Employment Hero supports its own customers through its help channels, with phone support available on its higher plans. That works for straightforward questions. It works less well when the problem is specific to how your awards, pay categories and integrations were configured, which is usually what breaks mid pay run. Ten minutes with someone who already knows your configuration beats an afternoon of writing tickets.

Ready to implement Employment Hero properly?

Speak with Payd Co’s payroll specialists and build a payroll and HR system that works for your business.

Book Implementation Consultation

Request a Proposal